Question 1

Q: Who is my Account Manager? How do I reach my Consultant I’m working with?

Accepted Answer

A: Please send an email to sales@cdi.support (mailto:sales@cdi.support)and we’ll be happy to promptly connect you with your Account Manager or Consultant. We are also happy to hear from you at +1-855-714-2800.

If you have an urgent Laserfiche Support request, please visit our Laserfiche Support page (https://www.cdi.support/laserfiche-suppport-requests)for immediate access to our Laserfiche Support team.

Question 2

Q: What are the latest features in the newest Laserfiche version?

Accepted Answer

We regularly update our clients on the latest features in the newest Laserfiche version through our newsletter. You can also visit the Laserfiche Support site for detailed information.

Question 3

Q: Can Laserfiche integrate with SAML, ADFS, or OKTA?

Accepted Answer

Yes, Laserfiche Rio, Subscription, and Cloud support SAML, ADFS, and OKTA for authentication. You'll need Directory Server installed. Find more installation details here.

Question 4

Q: How many Laserfiche connections can a licensed user have at one time?

Accepted Answer

A: A user license supports up to four connections per named user license and up to eight connections for a named device license.

Question 5

Q: Can a Laserfiche named user account be shared?

Accepted Answer

A: No, each user must have their own license and account.

Question 6

Q: Which scanners work with Laserfiche?

Accepted Answer

Laserfiche works with a variety of scanners. If your scanner has a TWAIN or ISIS driver (like Canon, Fujitsu, Epson, Panasonic, or Kodak), it will be compatible. Check out the certified scanner list here. For Fujitsu "ScanSnap" users, we offer an integration solution. If you use a network copier, we recommend pairing it with Laserfiche’s Import Agent module for seamless operation.

Question 7

Q: What server specs do you recommend for an on-premise Laserfiche Server?

Accepted Answer

The recommended server specs for an on-premise Laserfiche Server depend on various factors, such as the number of users, the extent of Workflow or Quick Fields post-processing, and whether you have external or internal users. Consider how many documents or pages you currently store and plan to add annually, and if you need external document or form portals. High availability or replication plans also matter. Our team can provide a custom configuration recommendation. Please contact us at sales@cdi.support for personalized advice.

Question 8

Q: What are the most recent versions and releases of Laserfiche products?

Accepted Answer

A: The latest release notes are published online here.(https://support.laserfiche.com/kb/1012113/current-release-versions-of-laserfiche-products-and-associated-service-pack-or-hotfix-releases)

Question 9

Q: Can Laserfiche archive my emails?

Accepted Answer

Yes, we can help you archive your emails with Laserfiche. Whether you're using Outlook with ribbon buttons or Exchange/365, we utilize tools like MagniMail or Import Agent to get the job done efficiently.

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