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Help! Where Did My Scans Go?


Fiche Tips: Help! Where Did My Scans Go?

Never Lose Your Scans Again


Today, we want to let you in on a tip to ensure you never lose your scanned images again.


Let’s jump in!


Here’s the problem: Launching Laserfiche scanning will default to stored images in the folder you are in when you launch it.


For example, if you are in the “Incoming Scans” folder, which you can tell based on the location address bar at the top (Remember that because that’s important!), then if you launch Laserfiche Scanning and select “Start Scanning,” your scanned images will be stored in the “Incoming Scans” folder.


That is where we’ve noticed people have an issue. Sometimes, when working in the Laserfiche Client, you might select a folder in the display area. If that’s the case, you will notice although you’ve selected the folder in the display area, the location doesn’t change in the location address bar.


So, users think they’re scanning into a selected folder, but their location is technically in a different folder. They then scan and store the image, but not where it should be.


To ensure this never happens, we recommend always selecting the folder you want to scan into within the folder pane on the left-hand side. Whatever you select in this area will be the location that you’re in.


Thanks for stopping by, and we’ll see you next time!




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